4002 Matthews Indian Trail Road, Matthews NC 28104
704-821-0882
1638 Old 421 S Boone, NC 28607
828-297-3000
1228 19th St NW, Hickory NC 28601
828-759-5820
117 Thomas Mill Rd Holly Springs, NC 27540
919-741-5577
30 Timberidge Dr. Clover, SC 29710
803-610-4510
Greensboro
336-579-0060
Raleigh office
919-670-3131
4002 Matthews Indian Trail Road, Matthews NC 28104
704-821-0882
5001 Highway 421 North, Vilas NC 28692
828-297-3000
1228 19th St NW, Hickory NC 28601
828-759-5820
117 Thomas Mill Rd Holly Springs, NC 27540
919-741-5577
30 Timberidge Dr. Clover, SC 29710
803-610-4510
Greensboro
336-579-0060
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Repair Process

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At Spangler Restoration we assist you through the entire repair process, from start to finish!

process

1. COMMUNICATION

The first step in any repair process is proper communication. Each job is assigned a project manager who will keep you informed of the process and answer any question that may arise. If emergency service is required for a situation, a SPANGLER RESTORATION representative will respond to you by phone within 15 minutes at any time of day.

2. SERVICES/MITIGATION

The definition of mitigation is to stop further damage from occurring. The first step is to ensure that the property is properly dried or secured to prepare for the restoration process.

3. ESTIMATES

SPANGLER RESTORATION uses the most sophisticated estimating programs available. These programs are updated monthly for each geographic location. A typical estimate will have detailed line items and a sketched diagram of the areas involved. An Emergency Service/Mitigation bill is completed at the conclusion of the initial service and can be billed directly to the insurance company. A detailed estimate will be presented before any restoration work is started. We utilize Customer Product Selection Forms and Change Order Forms to track customer selections. A Payment Schedule is setup at this time.

4. RECONSTRUCTION

All scheduling is handled through our Job Planning system. Customer involvement is encouraged to prevent any miscommunications or misunderstandings. Your project manager will work to schedule in a manner that minimizes inconvenience and delay.

5. PAYMENT

We use a Certificate of Satisfaction to document the completion of the job and your satisfaction. In most cases your insurance representative will issue payment. If your name is included on the payment, we ask that you endorse the check when the work is complete and you are satisfied. Larger jobs may also include your mortgage company on the check. We can help you through this paperwork process. Larger jobs may be setup on a payment draw schedule. If a deductible is due, we ask that you pay when it is most convenient to you or at completion of services.

6. WARRANTY

Your complete satisfaction and willingness to refer our services to others is our ultimate goal. All repairs completed by SPANGLER RESTORATION will be guaranteed for one year and will cover defects and/or malfunctions due to faulty installation. We are available for questions and concerns anytime before, during and after repairs.