BIOHAZARD & TRAUMA
Trauma scenes or loss of life must be handled with expert training, extreme discretion, and compassion. These incidents, crime scenes, suicides and other biohazards, involve the removal and disposal of blood, tissue and other elements which pose possible severe health risks to those nearby.
Our specialty-trained SpangleR team works 24/7 providing the expertise necessary to cleanse, decontaminate and sanitize trauma/biohazard incidents properly, following strict industry guidelines and protocols. The team has been educated in these specialized processes, through Trauma/Bio-Recovery certification training, to complete the work scientifically and thoroughly, using state-of-the-art procedures and equipment.
Some of the circumstances we encounter; animal remains and waste, home and industrial accidents, biohazard cleanup, hoarding, unattended decomposition, suicide or homicide, crime and trauma scenes.
Our biohazard cleaning specialists are compliant with all local, state, federal, OSHA and other regulations. We pledge we will conduct ourselves with empathy and with the highest respect for the people and property affected.
Trust our specially-trained staff to treat sensitive situations quickly and safely. At a time when you may be at your most vulnerable, it’s comforting to know there’s someone who can be on the scene to assist you and your family. Our professionals effectively remove biohazard materials and fully restore your home to help you move past tragedy and begin your recovery.
SpangleR partners with you through the entire repair process, from Start to Finish
The first and most important factor, in our pursuit to earn trust in each of our reconstruction projects, is meticulous communication. Every job is assigned a project manager, who monitors the entire process and will keep you informed, and answer any questions that may arise. When emergency services are required, a SpangleR representative will contact you by phone within 15 minutes at any time of day.
Mitigation is the process of stopping further damage from occurring. Once the property is secured, the next steps are to properly dry, contain and remove damaging elements and prepare for the restoration process.
SpangleR uses current and state-of-the-art estimating programs, and are updated monthly for accuracy at each geographic location. A typical estimate will have detailed line items and a sketched diagram of the areas involved. An Emergency Service/Mitigation bill is prepared at the conclusion of the initial service and can be billed directly to the insurance company. Then, a detailed estimate with the entire scope of work, will be presented before restoration work begins. Customer Product Selection Forms and Change Order Forms are used to communicate and track customer selections. A payment schedule is also setup at this time.
The reconstruction phase of the project is when results start to show. All scheduling is handled through our Job Planning system. Customer involvement is encouraged to assure choices are understood, and also to prevent any miscommunication or misunderstandings. Your project manager will work to schedule in a manner that minimizes inconvenience and delay.
Once we complete your job to your satisfaction, we use a Certificate of Satisfaction to confirm this. In most cases your insurance representative will issue payment. If your name is included on the payment, we ask that you endorse the check when the work is complete and you are satisfied. Larger jobs may also include your mortgage company on the check, and may be setup on a payment draw schedule. We can help you through this paperwork process.
Your complete satisfaction and willingness to refer our services to others is our ultimate goal. All repairs completed by SpangleR will be guaranteed for one year and will cover defects and/or malfunctions due to faulty installation. We are available for questions and concerns anytime before, during and after repairs.