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MULTIFAMILY

Needs

When one of your properties suffers a loss, it can affect many if not all your tenants. You can trust SpangleR to be there as soon as you need us to start the process of getting things back to normal.

Solution

We handle everything to minimize the trauma and inconvenience of restoration and commit ourselves to making the transition as easy and smooth as possible.

We Evaluate

As soon as the SpangleR team is brought in, we begin the most times time-critical process of securing the structure from additional damage, assess needs going forward, and develop a plan of action.

We Coordinate

As soon as authorized to proceed, SpangleR teams begin the detailed work of assessing, inventorying, and removing all damaged materials.

We Transform

Even as your business is still operating, our specialists will do their best to repair the damages, restoring your business back to its’ original state, if not better. No matter the size of your project, large or small, trust SpangleR to get the job done.

SpangleR partners with you through the entire repair process, from Start to Finish

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1. communication

The first and most important factor, in our pursuit to earn trust in each of our reconstruction projects, is meticulous communication. Every job is assigned a project manager, who monitors the entire process and will keep you informed, and answer any questions that may arise. When emergency services are required, a SpangleR representative will contact you by phone within 15 minutes at any time of day.

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2. services/mitigation

Mitigation is the process of stopping further damage from occurring. Once the property is secured, the next steps are to properly dry, contain and remove damaging elements and prepare for the restoration process.

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3. estimates

SpangleR uses current and state-of-the-art estimating programs, and are updated monthly for accuracy at each geographic location. A typical estimate will have detailed line items and a sketched diagram of the areas involved. An Emergency Service/Mitigation bill is prepared at the conclusion of the initial service and can be billed directly to the insurance company. Then, a detailed estimate with the entire scope of work, will be presented before restoration work begins. Customer Product Selection Forms and Change Order Forms are used to communicate and track customer selections. A payment schedule is also setup at this time.

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4. reconstruction

The reconstruction phase of the project is when results start to show. All scheduling is handled through our Job Planning system. Customer involvement is encouraged to assure choices are understood, and also to prevent any miscommunication or misunderstandings. Your project manager will work to schedule in a manner that minimizes inconvenience and delay.

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5. payment

Once we complete your job to your satisfaction, we use a Certificate of Satisfaction to confirm this. In most cases your insurance representative will issue payment. If your name is included on the payment, we ask that you endorse the check when the work is complete and you are satisfied. Larger jobs may also include your mortgage company on the check, and may be setup on a payment draw schedule. We can help you through this paperwork process.

6. warranty

Your complete satisfaction and willingness to refer our services to others is our ultimate goal. All repairs completed by SpangleR will be guaranteed for one year and will cover defects and/or malfunctions due to faulty installation. We are available for questions and concerns anytime before, during and after repairs.

Emergency
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If you're experiencing a loss or need immediate service, call us toll-free

866.263.5663   24/7/365

We're ready to help when you need us

Or call the office nearest you:

Charlotte
704.821.0882
Greensboro
336.579.0060
Hickory
828.759.5820
Raleigh
919.741.5577
South Carolina
803.610.4510