Your home is a haven, the place you unwind after a day at the office, the place for celebrations and where memories are made. When disaster strikes, not only your home can be affected.
Trust SpangleR to take care of every little detail, from your décor to the rugs on the floor. We know the little things that make a house a home are just as important as your home itself.
SpangleR has trained professionals who understand the restoration/cleaning of personal contents that have been exposed to smoke, water and mold. Working with your insurance representative, we determine what can be salvaged and restored.
Our trained staff will begin to catalog and pack your furnishings, clothing and personal items so the contents restoration can begin. We transport, clean, deodorize and store your items while the repairs to your home are being made.
Once the structural restoration is complete and you’re ready to move back home, we pack and deliver all your clean and deodorized furnishings, clothing and personal belongings to your home.
SpangleR partners with you through the entire repair process, from Start to Finish
The first and most important factor, in our pursuit to earn trust in each of our reconstruction projects, is meticulous communication. Every job is assigned a project manager, who monitors the entire process and will keep you informed, and answer any questions that may arise. When emergency services are required, a SpangleR representative will contact you by phone within 15 minutes at any time of day.
Mitigation is the process of stopping further damage from occurring. Once the property is secured, the next steps are to properly dry, contain and remove damaging elements and prepare for the restoration process.
SpangleR uses current and state-of-the-art estimating programs, and are updated monthly for accuracy at each geographic location. A typical estimate will have detailed line items and a sketched diagram of the areas involved. An Emergency Service/Mitigation bill is prepared at the conclusion of the initial service and can be billed directly to the insurance company. Then, a detailed estimate with the entire scope of work, will be presented before restoration work begins. Customer Product Selection Forms and Change Order Forms are used to communicate and track customer selections. A payment schedule is also setup at this time.
The reconstruction phase of the project is when results start to show. All scheduling is handled through our Job Planning system. Customer involvement is encouraged to assure choices are understood, and also to prevent any miscommunication or misunderstandings. Your project manager will work to schedule in a manner that minimizes inconvenience and delay.
Once we complete your job to your satisfaction, we use a Certificate of Satisfaction to confirm this. In most cases your insurance representative will issue payment. If your name is included on the payment, we ask that you endorse the check when the work is complete and you are satisfied. Larger jobs may also include your mortgage company on the check, and may be setup on a payment draw schedule. We can help you through this paperwork process.
Your complete satisfaction and willingness to refer our services to others is our ultimate goal. All repairs completed by SpangleR will be guaranteed for one year and will cover defects and/or malfunctions due to faulty installation. We are available for questions and concerns anytime before, during and after repairs.