Water Damage Restoration
Fire Damage Restoration
Storm Damage Repair
Smoke and Odor Removal
Mold Damage Repair
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Smoke and Odor Removal
Problem: Smoke and Odor Removal
As destructive as a fire is, the worst damage can be done by the coinciding smoke. Our trained and certified cleaning professionals specialize in the removal of all traces of odor from smoke and soot, as well as the residue from both.
We know seeing and, well, smelling is believing. After a fire, the smell of smoke permeates your home, and the visible soot damage can be overwhelming. Using state of the art equipment and proven air quality techniques, our trained and certified technicians erase all traces of smoke, soot and odor. Your home and belongings will look and smell fresh and new, with no trace of soot, smoke, or its odor.
The first and most important factor, in our pursuit to earn trust in each of our reconstruction projects, is meticulous communication. Every job is assigned a project manager, who monitors the entire process and will keep you informed, and answer any questions that may arise. When emergency services are required, a SpangleR representative will contact you by phone within 15 minutes at any time of day.
Mitigation is the process of stopping further damage from occurring. Once the property is secured, the next steps are to properly dry, contain and remove damaging elements and prepare for the restoration process.
SpangleR uses current and state-of-the-art estimating programs, and are updated monthly for accuracy at each geographic location. A typical estimate will have detailed line items and a sketched diagram of the areas involved. An Emergency Service/Mitigation bill is prepared at the conclusion of the initial service and can be billed directly to the insurance company. Then, a detailed estimate with the entire scope of work, will be presented before restoration work begins. Customer Product Selection Forms and Change Order Forms are used to communicate and track customer selections. A payment schedule is also set up at this time.
The reconstruction phase of the project is when results start to show. All scheduling is handled through our Job Planning system. Customer involvement is encouraged to assure choices are understood, and also to prevent any miscommunication or misunderstandings. Your project manager will work to schedule in a manner that minimizes inconvenience and delay.
Once we complete your job to your satisfaction, we use a Certificate of Satisfaction to confirm this. In most cases your insurance representative will issue payment. If your name is included on the payment, we ask that you endorse the check when the work is complete and you are satisfied. Larger jobs may also include your mortgage company on the check, and may be set up on a payment draw schedule. We can help you through this paperwork process.
Your complete satisfaction and willingness to refer our services to others is our ultimate goal. All repairs completed by SpangleR will be guaranteed for one year and will cover defects and/or malfunctions due to faulty installation. We are available for questions and concerns anytime before, during and after repairs.
Even if a fire is small, the smoke, soot and odor can travel throughout your entire home. Our restoration specialists know what to look for and how to determine the best course of action. Identifying the extent of the damage is key to the way the restoration and cleaning will move forward.
Using the highest quality cleaning solutions and proven methods, cleaning and removing soot is the first step to a clean home. With the help of odor-removing ozone machines, technicians can monitor and regulate air quality. Cleaning and odor removal can take several steps, but rest assured, your home and belongings will be clean and odor free.
When your home has been restored, it will be with utmost confidence when we welcome you home. Your house, your belongings, your treasures, will be as good as new, without a trace of the harm that came before. You can breathe easy, knowing your home is clean and odor free.